We're Here For You! Nurse Support is Available at Avanos with PIQ
Your enteral feeding journey is a personal experience, but that doesn’t mean you have to go through it alone. At Avanos, we consider enteral feeding a vital lifeline. We’re proud to be your trusted partner in providing quality products and a dedicated support team to ensure you feed a fuller life. We created our Partners in Quality (PIQ) Team to ensure patients and caregivers have access to personalized nurse support with any Avanos product. Whether answering a product question, providing instructions for use, or helping you return product to be tested in our lab, our PIQ Team takes pride in providing excellent customer service in the areas of SAFETY, SERVICE, and SUPPORT. Our PIQ Nurse Support Team embodies the Avanos vision of getting patients back to the things that matter.
Call or email PIQ whenever you need a nurse. We are here to support you and your enteral feeding journey.
Commonly Asked Questions
Our PIQ Nurse Support team can answer many different questions. Here are some examples of commonly asked questions:
- What should I do if my tube balloon leaks or ruptures?
- How do I prevent the tube from becoming clogged?
- How do I unclog a tube?
- What if the extension set becomes disconnected while feeding?
- How often should the extension set be changed?
- Why is water evaporating out of the balloon?
- Is it ok to swim with my MIC-KEY*?
Introduction to PIQ
PIQ Provides Safety, Service, and Support
Meet The Team
Aletha Rumley, BSN, RN
Sr. Manager Post Market Surveillance
Highlights:
- Clark Atlanta University BS, Bachelor of Science in Biology
- Clayton State University BSN, Bachelors of Science in Nursing
- Over 20 years nursing experience
Clinical Experience:
- GI Lab/Gastrointestinal Nursing
- Operating Room
- Certified Cardiac Care Nurse
- Post Cardiac Catheterization/Cardiac Intervention care
- Post Myocardial Infarction Care
- Post Coronary Artery Bypass Graft Care
- Post Valve Replacement Care
- Cardiac triage and transfer
- Cardiac Arrhythmia Management
- Post Pace Maker/ AICD Management
- CHF Management
Sheilah Ward, RN, BS
Product Quality Specialist
Highlights:
- St. Francis Medical Center School of Nursing, Diploma in Nursing
- University of Phoenix, Bachelor of Science in Business Management
Clinical Experience:
- 24 years of nursing experience
- 10 years of cardiac device industry experience
- Medical Surgical Nursing
- Critical Care Nursing with emphasis on CCU and Post Op Open Heart
- Cardiac Electrophysiology
- Heart/Lung OR
- Pacemaker/Defibrillator Clinic and Post Op Care
Carlton Jones, RN, BSN, MBA
Senior Post-Market Surveillance Analyst
Highlights:
- Albany State BSN Bachelors of Science in Nursing
- Mercer University Masters in Business Administration
- Over 20 years nursing experience
Clinical Experience:
- Medical-Surgical
- Oncology
- Urology
- Orthopedics
- Cystic Fibrosis
- Acute Outpatient Surgery
- Long-Term Acute Care
- Fellow in the American College of Healthcare Executives
- BLS certified for Healthcare Providers
Wanda Belisle BSN, RN
Senior Post-Market Surveillance Analyst
Highlights:
- Kennesaw State University, Bachelor of Science in Nursing
- Pursuing a Master of Business Administration at Florida Atlantic University, concentrated in Health Administration
- 10 Years of Nursing experience
Clinical Experience:
- Medical-Surgical Nursing
- Emergency Department
- Medical Device Complaint Handling
- Cardiac Cath Lab/Interventional Radiology/Electrophysiology
- Covid-19 Monoclonal Antibody Clinical Trials
- Pacemaker/Defibrillator Clinic
Ainsleigh Barrett, RRT, RCIS
Sr. Professional – Post-Market Surveillance
Highlights:
- Chattahoochee Technical College, Associates of Radiology
- Cardiovascular Credentialing International, RCIS
- Georgia Southern University, Bachelors of Spanish Language and Literature
Clinical Experience:
- Over 10 years of clinical experience
- Radiology
- Cardiac Cath Lab
- Peripheral Vascular Lab
- Structural Heart
- Instructor and Clinical support for Cardiovascular (RCIS) program at Gwinnett Technical College
Wendy Jarrett, BSN, RN
Product Quality Specialist
Highlights:
- Georgia Baptist School of Nursing, Bachelor of Science in Nursing
- Over 26 years nursing experience
Clinical Experience:
- CNOR Certified
- Critical Care
- Home Health
- Perioperative Nursing
- Clinical Educator
- Surgical Services Narcotic Auditor & Compliance Officer
- ACLS/BCLS and PALS certified
Sanita Wright
Complaints Coordinator
Highlights:
- Ohio Dominican University BS, Bachelor of Science in Business Administration with a concentration in Management
- 10 years complaint management experience
- 6 years with Avanos Medical
Clinical Experience:
- International and domestic sample return management
- Replacement order management
- International credit coordinating
- Certificate of Compliance management
- Certificate of Analysis, Certificate of Sterility, Certificate of Insurance, Declaration of Conformity coordinating
- Complaint assignment management
- Special order request management
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